Frequently Asked Questions
Everything you need to know about your SDS tech experience.
What kind of warranty comes with my SDS electronics?
All SDS products come with a standard 12-month manufacturer's warranty that covers defects in materials and workmanship. Extended protection plans are also available for purchase at checkout.
How can I track the shipping status of my order?
Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's portal. Most orders are dispatched within 24-48 hours.
What is the SDS return policy for opened electronics?
We offer a 30-day return window. If the item is opened but in like-new condition with all original packaging, a small restocking fee may apply. Defective items are eligible for a full refund or exchange.
Do you offer international shipping?
Yes, SDS ships to over 50 countries worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes upon delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm.
Are your products authentic and brand new?
Absolutely. SDS is an authorized retailer for all brands we carry. Every product sold on our site is 100% authentic, brand new, and factory-sealed unless explicitly labeled as 'Certified Refurbished'.